Estimated delivery times depend on the destination country. For orders within the Netherlands placed before 5:00 PM, delivery will take place the next day. In some cases, delivery may take up to 2 working days. Orders to all other countries outside the Netherlands are delivered within 2 to 10 working days.

Netherlands: Free
Europe Zone 1: €5 (Free on orders over €100)
Europe Zone 2: €7,50 (Free on orders over €100)
UK, US & Rest of the World: €10 (Free on orders over €100)

Europe Zone 1:
Belgium, France, Germany, Luxembourg

Europe Zone 2:
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

Sometimes your confirmation may take a little longer when we have many orders. Please wait up to an hour for your confirmation to arrive at your inbox. And please check your spam folder. If it takes longer than an hour, please check if you have filled in the correct email address and send us an email so we can send you the confirmation.

We give you 14 days to evaluate whether your purchase meets your expectations. Within this period, you may return the product. You can inspect and try the product as you would in a physical store to determine if it meets your expectations. If you are unsure whether your product can still be returned, please contact us at support@quieroclothing.com. We accept returns for any reason and will issue a refund. Everything purchased online can be returned. To return your item, please use our Return Portal and follow the steps.

Unfortunately, we cannot refund any taxes, duties, fees, or return shipping costs. Refunds are issued in euros at the price paid at the time of the original purchase.

Return Conditions

• All products must be returned within 14 days of receipt
• All products must be unworn and unwashed
• All products must still have all original Quiero tags attached
• Please keep your tracking number as proof of shipment

We offer a free return label for orders within the Netherlands. Return labels for other regions are available at the following rates: Europe Zone 1 (€5), Europe Zone 2 (€7,50), and the UK, US & Rest of the World (€10).

Europe Zone 1:
Belgium, France, Germany, Luxembourg

Europe Zone 2:
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Once we have received your return, you can expect a refund within one to two weeks.

All orders are processed carefully and inspected before shipment. We ask you to do the same immediately after receiving your order. If you find a defect on one or more items, please contact us immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first.

Payment is possible through: American Express, Apple Pay, Bancontact, BLIK, Google Pay, iDEAL | Wero, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, UnionPay and Visa.

All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.

No, you can also check out as a guest. However, having an account offers benefits such as access to your complete order history and additional functions.

Your information is solely used to process your order and shipment. We may use your email address for promotional purposes and your phone number might be used if there is a problem with your order. Under no circumstance will we share or sell your information to third parties.

We can delete your account whenever you want. Send us an email at support@quieroclothing.com and we will remove your information from our system.

If you have any questions about your order, products, shipping and returns, payment methods, or anything else? Please let us know.

You can contact us via Instagram or email. We aim to respond to all messages as quickly as possible.

Instagram:

Open chat

Email:

Customer inquiries: support@quieroclothing.com

General inquiries: info@quieroclothing.com

Sales inquiries: sales@quieroclothing.com

Press inquiries: press@quieroclothing.com

Please contact us at sales@quieroclothing.com.