Privacy Policy

This Privacy Policy, including our Cookie Policy, applies to all personal data collected via the website www.quieroclothing.com, through orders, contact interactions, and our social media channels. By using our website and/or providing personal data to us, you agree to this Privacy Policy.

Quiero is responsible for the processing of personal data as described in this policy.

1. What Data We Collect

We collect different types of personal data depending on how you use our website or contact us:

1.1 Data you provide to us

• Name, address, postal code, city
• Email address
• Phone number (if voluntarily provided)
• Payment details (processed via our payment provider; we do not see full payment details)
• Order history
• Return information
• Content of emails or messages you send to us

1.2 Data collected automatically

• IP address
• Device information (device type, browser, operating system)
• Website usage (pages visited, click behavior, timestamps)
• Cookies (see Cookie Policy below)

1.3 Data via third parties

• Analytics and advertising tools (Shopify, Google Analytics, Meta/Facebook Pixel, TikTok Pixel)
• Payment providers (iDEAL, Klarna, PayPal, Credit Cards, Bancontact, Apple Pay, Google Pay)
• Shipping and logistics (PostNL or DHL)

2. Purposes of Data Processing

We use personal data exclusively for the following purposes:

2.1 Performance of a contract

• Processing orders
• Shipping products
• Handling returns
• Customer service and communication

2.2 Legal obligations

• Administrative obligations
• Tax and accounting regulations

2.3 Marketing and communication

• Sending newsletters (only with consent)
• Personalizing offers and advertisements
• Contact regarding promotions, campaigns, or new releases

2.4 Website improvement and security

• Statistics
• Analysis of user behavior
• Fraud prevention

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on:

• Consent – e.g. newsletters and marketing cookies
• Contract – necessary processing for orders
• Legal obligation – e.g. tax and administration
• Legitimate interest – e.g. website improvement, security, personalized content

4. Data Retention Periods

Data is not kept longer than necessary:

• Order and invoice data: 7 years (legal requirement)
• Customer account: until deletion request
• Newsletter data: until you unsubscribe
• Cookie data: according to applicable cookie durations (see Cookie Policy)

5. Sharing Data with Third Parties

We only share data when necessary for our services.

External parties include:

• Payment providers (iDEAL, Klarna, PayPal, Credit Cards, Bancontact, Apple Pay, Google Pay)
• Shipping and logistics partners (PostNL or DHL)
• Marketing and analytics tools (Shopify, Google Analytics, Meta/Facebook Pixel, TikTok Pixel)
• Hosting providers and website management (Shopify)
• Accounting services and software (e-Boekhouden)

These parties process data according to our instructions and are bound by data processing agreements or similar obligations.

We never sell personal data to third parties.

6. International Data Transfers

Some data may be stored or processed outside the EU, for example by US-based tech companies.

We ensure that transfers comply with GDPR through:

• Standard Contractual Clauses (SCCs)
• Security measures
• Data minimization

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access, including:

• Encrypted connections (SSL)
• Strong passwords and restricted access
• Secure servers
• Regular updates

No system is 100% secure, but we strive for the highest possible level of protection.

8. Your Rights (GDPR)

You have the right to:

• Access: see what data we hold about you
• Rectification: correct incorrect data
• Erasure: “right to be forgotten”
• Restriction of processing
• Data portability
• Object to processing
• Withdraw consent (e.g. newsletters)

Requests can be submitted via info@quieroclothing.com.

We will respond within 14 days.

9. Cookie Policy

We use cookies to ensure the website functions properly, analyze visitor behavior, improve user experience, and display relevant advertisements.

9.1 What are cookies?

Cookies are small text files stored by your browser when you visit our website. Some cookies are necessary, while others are used for statistics or marketing.

9.2 Types of cookies we use

9.2.1 Necessary cookies (functional)

These cookies are required for the proper functioning of the website, such as logging in and adding items to the shopping cart.

These cookies cannot be disabled.

9.2.2 Personalization cookies

These cookies store data about your actions to personalize your next visit to the website.

These cookies are only placed with your consent.

9.2.3 Marketing cookies

These cookies are used by us and our partners, including Shopify, to optimize marketing communication and show you ads on other websites.

These cookies are only placed with your consent.

9.2.4 Statistical cookies (analytical)

These cookies help us understand how you interact with the site. We use this data to identify areas for improvement.

These cookies help us improve the website.

9.3 Third-party cookies

Some cookies are placed by external parties (third parties). These parties may use your data for their own purposes, such as advertising profiling. We do not always have full control over this.

9.4 Changing cookie settings

On your first visit to our website, we display a cookie banner where you can give or refuse consent. You can later change or delete cookies via your browser settings.

9.5 Cookie retention period

Cookies are stored as long as necessary for their purpose. This ranges from a session to several months (marketing cookies).

Changes to this Privacy and Cookie Policy

Quiero reserves the right to modify this policy at any time. The most current version will always be available on our website. In case of significant changes, we will inform you via email or a notification on the website.

Contact

For questions or requests regarding privacy, you can contact:

Quiero
Weystraat 14, 6005SW Weert, The Netherlands
E-mail: info@quieroclothing.com
Chamber of Commerce (KvK): 86918842
VAT number: NL004331449B71